Troubleshooting Tips

Troubleshooting tips or workarounds for common problems in Inky

"A problem occurred. A connection could not be established to the server."
Known solutions: 1. Disable email scanning in your antivirus software settings. If you are running anti-virus software such as Avast, Kaspersky, ...
Fri, 29 Apr, 2016 at 8:04 AM
Inky hangs on the "Initializing..." screen.
Close Inky and clear your cache with one of the following steps: 1. Go to Inky Help menu-->Troubleshooting-->Delete Inky data ...
Wed, 9 Nov, 2016 at 8:53 AM
I cannot edit my signature to include hyperlinks and an image/logo.
As you have correctly noticed, there are currently 3 editing features (i.e. Bold, Underline, Italicize). We are working hard to provide more features. ...
Fri, 29 Apr, 2016 at 8:04 AM
Repeated or duplicate mails sent while using Inky.
If you are seeing duplicate or repeated mails sent whenever you use Inky, close Inky and clear your cache with one of the following steps:   1. Go to ...
Fri, 29 Apr, 2016 at 8:04 AM
I can't see my saved draft message.
When you save a draft message, we send the save command to your email provider’s server.  The save command is relayed to the email provider’s server. Once t...
Thu, 5 May, 2016 at 7:14 AM
Inky cannot connect to my iCloud email account on El Capitan.
If you have you tried the default IMAP or POP Generic option, automatic and manual methods of adding your iCloud account in Inky  and you still get the foll...
Thu, 5 May, 2016 at 7:14 AM
I've upgraded Inky, but forgotten my username & password.
If you recently upgraded Inky from the older version to the new version, and you are having problems logging in (for instance, if you cannot remember your u...
Tue, 10 May, 2016 at 2:54 AM
I can't see the pink "compose" message button
In case you cannot see the pink compose-new-message dot at the bottom right corner of Inky, please try either of the following workaround: 1. ...
Wed, 18 May, 2016 at 7:27 AM
Inky fonts look blurry
If your fonts on Inky look blurry, especially on Windows , please disable DPI virtualization for Inky. 1. Right-click the Inky's shortcut icon a...
Sun, 3 Jul, 2016 at 4:39 PM