If Inky isn't working the way you expect and have opened a triage ticket with help@inky.com, our engineers may ask you to send logs from the device you are having an issue with.  Here's one way of to do that with your desktop from the "Help" tab at the top of the application.  The automatic way to do this is through the homscreen, however if you are unable to get to your homescreen for whatever reason this manual method will help us dig into your issue.  Doing this will create a zipped file on your desktop which you can then attach to the help ticket you are already working with our engineers.